Platform / Business knowledge
A knowledge base
for your AI agent.
Upload your documents, scans and website pages. Saloma answers callers from the sources you approve. Choose what each agent can use and test its answers before going live.
Updated
Knowledge base & documents
Answer from your business knowledge.
Give your AI agent approved information about your services, hours and policies. Add documents and website pages to a knowledge library. Check processing status and choose each agent’s sources.
- Import documents and scans. Supported formats include text, Markdown, HTML, Word, PDFs and images. Optional Google AI extraction reads scanned documents. Some interrupted jobs can resume without reading completed pages again.
- Import pages from public HTTPS websites. Set page limits and how far links are followed. Supported options include subdomains and pages that need JavaScript. Check when sources are ready and refresh them when details change.
- Control which information an agent can use. Choose Turbo or Governed knowledge modes where supported. A workflow can use the agent’s sources, turn knowledge off or select permitted documents. Searches and text tests follow account and agent access rules.
- Acknowledge a question while looking up an answer. Supported Google Live agents can do this with an optional setting. It is off by default. The setting does not give the agent access to any extra information.
See the product
Manage your business knowledge base.
Add business documents and check their processing status. Choose which sources each agent can use.
Real product screen with sample data. Controls depend on your role and setup.
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